Medi-Eddie hates complicated legal speak. But Medi-Eddie wants to make sure you know exactly what you’re getting.
What is personal information?
Personal information includes ‘sensitive information’ (which includes health information and information or an opinion about an individual’s racial origin, political opinion, membership of a political association or trade union, religious beliefs, sexual preferences or criminal record) and ‘health information’ (which includes information or an opinion about the health or a disability of an individual, the individual’s wishes about the provision of health services, or health services provided or to be provided to an individual). In this privacy statement, a reference to personal information includes sensitive and health information.
How do we collect your personal information?
Personal information collected by Medi-Eddie includes your name, date of birth, address and contact details and may also include your bank account details.
Sensitive information collected by Medi-Eddie includes information about your health or medical history.
We generally collect personal information in person, in writing, by telephone, email or via our website. For example, we may collect information when you: make an application for Medical Aid, submit a claim, have customer interactions with us where we record system notes via telephone conversations and email.
If you contact us to enquire about our products and services via our website and any other communication channel, we may use your personal information to contact you for the purposes of providing you with further information and to follow up whether you have any interest in acquiring products and services from us. You can let us know at any time via the contact details below if you no longer wish to be contacted for these purposes. Your consent will remain current until you advise us otherwise.
Where you have provided us with personal information about other individuals (such as any other persons on your membership), you must ensure that they are aware or will be aware of your provision of their personal information to us and how their personal information will be handled by us. If the information you are providing to us is health or sensitive information you must first obtain their consent before providing their information to us.
We may also collect information from third parties such as:
- The policy holder who is the person responsible for the management of your private health insurance membership or a person authorised to provide us with information on your behalf in order to provide you with private health insurance cover and pay you benefits,
- Organisations engaged by Medi-Eddie to carry out functions on our behalf such as email and data processing,
We may also collect information from our website such as:
- Information about your computer or web device,
- Your IP Address, top level domain name, the date and time of your visit to our site,[/li] [li]The pages you have accessed or downloaded,
- The address of the last site you visited and
- Your operating system and the browser you used.
This information is collected for statistical and administrative purposes, and to improve web based services. It does not readily identify individuals, and we will not attempt to identify individuals from the records our server generates unless it is necessary to do so for law enforcement purposes.
When you use our website or ask for general information, we may deal with you without requiring you to provide personal information.
However, if you choose not to provide us with personal information, we may not be able to provide you with the services you require.
For what purposes do we collect, hold, use and disclose your personal information?
Medi-Eddie collects, holds, uses and discloses your personal information to provide you with Medical Aid and health and wellness related services including to:
- Manage our ongoing relationship with you,
- Answer any queries you may have in relation to Medical Aid products and health and wellness related services,
- Assess your suitability for, enrol you in and administer health and wellness related services such as chronic disease management programs, health management programs and wellness programs,
- Conduct customer surveys including satisfaction and net promoter surveys,
- Conduct marketing, research and analysis,
- Manage, review, develop and improve our private health insurance products and related services (including health and wellness services) whether provided by us or other parties and
We will generally only use personal information for the purpose for which it is collected, or for a purpose that is related to, or in the case of sensitive or health information, directly related to, the purpose for which it was collected.
Who do we disclose your personal information to?
Med-Eddie will not sell or disclose your personal details for any purpose that is not related to your relationship with us.
If you are not the policy holder of your Medical Aid membership, Medi-Eddie may also disclose your personal information to the policy holder as part of administering the membership. This may include the disclosure of sensitive and health information about benefits claimed by you under your membership in the form of quarterly and annual benefit statements.
How to access and correct your personal information?
We try to ensure that personal information we hold is accurate, complete and up to date. Please let us know if there are any errors in your personal information and keep us up to date with changes to your personal information such as change of contact details.
You can request to update your personal information by calling us on the telephone or emailing us.
How to contact us or make a privacy complaint?
If you have any concerns or complaints about the manner in which your personal information has been collected or handled by Medi-Eddie, please email us on <a href=”mailto:firstname.lastname@example.org”>email@example.com</a>
Direct Marketing and your privacy
From time to time we may contact you to provide you with information about other products and services offered by us, or other service providers who have relationship with us that may be of benefit to fund members. When we contact you it may be via email, SMS, or phone.
When you become a Medi-Eddie client you consent to us using your personal information for direct marketing purposes (for an indefinite period including after you may cease your membership with us), unless you have contacted us to withdraw your consent.
If you do not wish to receive marketing material from us you can contact us at any time to let us know by:
Email: <a href=”mailto:firstname.lastname@example.org”>email@example.com</a>
Land Line: (021) 683 9594
Mobile Number: +27 83 226 2003
Mail: 73 Prince’s Road, Harfield Village, Claremont 7708
If you request not to receive marketing material, please note that we will still contact you in relation to our on-going relationship with you.